Support

For any inquiries please write to info@myfrathouse.online

For questions or issues specifically associated with payments processed by CardBilling powered by Verotel please visit vtsup.com or email livesupport@billing.creditcard or livesupport@verotel.com

To cancel your subscription please visit https://secure.verotel.com/cancellookup

Terms and conditions

Refund policy

18 U.S.C. 2257

Webmasters

FAQ

Transaction declined?

If you’ve already checked your account balance and confirmed that both international and adult transactions are enabled by your bank, you can submit a Live Support inquiry or email livesupport@verotel.com

How is the payment displayed on the statement?

Charge will appear as vtsup.com*MD SIGNATU media on your cardholder statement.

What are tokens?

Tokens are our internal currency and never expire. You can use them to:

Buy premium highlights – Watch or download special moments anytime. They’ll stay in My Videos forever.
Renew or extend your subscription – Manage it easily from your account settings.

Issues with video playback, what can I do?

If the video isn’t playing, please disable Ad Blockers, and turn off browser plugins and extensions like VPN, Translator or similar. If the issue persists, try using a different browser or device. You can change the video quality in the player settings on unstable internet connection. Trying these steps should resolve the issue and restore smooth video playback.