Support

For any inquiries please write to info@myfrathouse.online

For questions or issues specifically associated with payments processed by CardBilling powered by Verotel please visit vtsup.com or email livesupport@billing.creditcard

To cancel your subscription please visit https://secure.verotel.com/cancellookup

Terms and conditions

Refund policy

18 U.S.C. 2257

Webmasters

FAQ

Payment failed, what should I do?

Sometimes it happens.

First of all, check your balance.
Sometimes banks prohibit payments for adult content. You need to contact your bank and ask to enable adult transactions.
One more point, international transactions should be enabled. Contact your bank.

How is the payment displayed on the statement?

Charge will appear as vtsup.com*MD SIGNATU media on your cardholder statement.

What are tokens?

Tokens are our internal currency. Used for:

Buy premium highlights - especially hot moments that our guys shoot for you. Highlights will be in My videos and available all the time.
Renew subscription. Select this option in your account, subscription part.
Spend while the live event is on air. The guys lovely do your wishes.

Tokens never expire.

Issues with video playback, what can I do?

If the video isn’t playing, please disable Ad Blockers, and turn off browser plugins and extensions like VPN, Translator or similar. If the issue persists, try using a different browser or device. You can change the video quality in the player settings on unstable internet connection. Trying these steps should resolve the issue and restore smooth video playback.